FAQ

To achieve the maximum relaxation effect, we recommend an application time of 25 minutes. It is perfectly fine to use the set multiple times a day if you feel the need.

We recommend wearing a thin T-shirt for the first three uses (or more, depending on your sensitivity).

The fewer the number of acupressure needles/spikes, the more intense the experience. Our various acupressure mat sets are therefore ideal for both beginners (ULTIMATE, GENUINE, PURE ECO) and advanced users (all MANDALA PRO sets).

Have you been using a high-quality acupressure mat set like GENUINE or ULTIMATE for a while and are looking for the next level of intensity? Then the MANDALA PRO, MANDALA PRO ECO, or MANDALA PRO XXL is the perfect set for you. The powerful and very sharp MANDALA spikes provide intense stimulation for your skin and body.

If you have previously used inexpensive acupressure mats with ABS plastic spikes, we recommend our ULTIMATE, GENUINE, and PURE ECO sets, as even our original spikes made from high-quality HIPS are significantly more intense than the budget mats you might find at discount stores.

No matter which set you choose, the positive effects of acupressure are the same across all our sets.

In total, there are 7,100 HIPS spikes. This breaks down as follows:

Head pillow: 1,425

Back mat: 5,675

In total, there are 9,250 HIPS spikes. This breaks down as follows:

Pillow: 1,425

Back mat: 5,675

Foot reflexology mat: 2,150

In total, there are 11,150 HIPS spikes. This breaks down as follows:

Head pillow: 1,425

Back mat: 5,675

Foot reflexology mat: 2,150

2-in-1 acupressure knee pillow: 1,900

There are a total of 5,704 HIPS spikes. This means in detail:

Pillow: 1,104

Back mat: 4,600

In total, there are 7,452 HIPS spikes. This breaks down as follows:

Pillow: 1,104

Back mat: 4,600

Foot reflexology mat: 1,748

In total, there are 13,064 HIPS spikes. This breaks down as follows:

Pillow: 1,863

Back mat: 8,395

Foot reflexology mat: 2,806

Our 2-in-1 acupressure knee pillow features 1,900 acupressure needles.

For an absolute relaxation boost, you can warm all our pillows and 2in1 acupressure cushions in the oven to enjoy the perfect combination of acupressure and heat therapy.

To do this, remove the cotton inner pouch filled with buckwheat hulls from the cushion and place it in a preheated oven at 100 degrees for 15 minutes. Be sure never to heat the inner pouch for more than 15 minutes and never heat the outer cover with the acupressure points.

Our 2-in-1 acupressure knee pillow is extra tall at 14 cm, making it ideal as a support cushion under the back of the knees to relax the legs and knees.

Yes! All covers can be easily detached from the fillings using the convenient zippers and then hygienically cleaned by hand washing with a mild detergent.

Yes, our spikes are BPA-free and made from HIPS material, which is used both in the medical field and in the production of children's toys, making it especially skin-friendly (hypoallergenic).

Unsere Vision ist es, nachhaltige Materialien mit höchster Funktionalität und edlem Design zu paaren und damit ein vollumfängliches Set für den höchsten Grad der Entspannung zu kreieren. 

Wir haben das multifunktionale Set so nachhaltig wie möglich in Deutschland designed und lassen es nach den aktuellen EU-Richtlinien sowie unseren Vorgaben und hohen Qualitätsansprüchen in Ningbo, China in Handarbeit herstellen. Es findet bei jeder Charge eine umfassende Qualitätskontrolle statt. 

Da wir von der hochwertigen Verarbeitung und den hypoallergenen Materialen überzeugt sind, bieten wir Dir über die gesetzliche Gewährleistung hinaus 3 Jahre Garantie auf die Verarbeitung und die Materialien.  

We create products for you with ingredients of the highest quality and premium craftsmanship. That’s why we offer a 3-year warranty on all CALM ELEPHANT products.

Yes, in France we work successfully with the drugstore chain Humasana. Here is the link to our online presence there: CALM ELEPHANT at Humasana

One of the three pillars of our company philosophy is the sustainability and naturalness of our products. For this reason, we ensure that every product we create uses materials that are either 100% natural in origin or (for example, for reasons of stability and durability) 100% recyclable.

For instance, the acupressure spikes we use are made from HIPS, a material based on natural rubber and hypoallergenic polymer, which is also used in medical technology.

This way, we not only stay true to our company philosophy at every step but also produce a product with exceptional durability, so you can enjoy your CALM ELEPHANT product for many years to come.

Our environment is all we have. That’s why our packaging is made either from 100% cornstarch or 100% FSC-certified cardboard.

This means it is not only 100% recyclable but also produced from rapidly renewable raw materials.

Yes, with our standard shipping to all countries in the European Union, we ship 100% CO2-neutral, either with DHL gogreen or GLS KlimaProtect.

Within Germany, we use Zenrush Premium Express Shipping to send every package 100% climate-neutral.

You can choose from the following payment options:

• PayPal
• Apple Pay
• Google Pay
• Credit Card (Visa, Maestro, Mastercard, American Express)
• Klarna Payments: Instant bank transfer, pay by invoice, installment purchase (for customers in Denmark, Germany, Finland, the Netherlands, Austria, Sweden)
• Sofort (for customers in Belgium, Germany, Italy, the Netherlands, Austria, Spain)
• iDEAL (for customers in the Netherlands)
• Bancontact (for customers in Belgium)
• eps transfer (for customers in Austria)
• Shop Pay
• Advance payment / Bank transfer

The protection of your data is a top priority for the CALM ELEPHANT team. All payment information is transmitted using secure SSL encryption throughout the entire payment process.

We ship our products to all countries in the European Union:

🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇩🇰 Denmark, 🇩🇪 Germany, 🇪🇪 Estonia, 🇫🇮 Finland, 🇫🇷 France, 🇬🇷 Greece, 🇮🇪 Ireland, 🇮🇹 Italy, 🇭🇷 Croatia, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇳🇱 Netherlands, 🇦🇹 Austria, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇴 Romania, 🇸🇪 Sweden, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇸 Spain, 🇨🇿 Czech Republic, 🇭🇺 Hungary, 🇨🇾 Cyprus

The environmentally sustainable footprint of our products doesn’t stop at shipping.

That’s why our standard shipping throughout the European Union is carried out either with DHL GoGreen or GLS KlimaProtect. Both shipping methods are 100% climate neutral.

Germany (Zenrush Premium Shipping / Next-Day Delivery): free

European Union (climate-neutral shipping): free

Germany:

Express shipping 1-2 days

European Union:

🇧🇪Belgium: 2-4 days
🇧🇬Bulgaria: 4-5 days
🇩🇰Denmark: 2-4 days
🇪🇪Estonia: 3-4 days
🇫🇮Finland: 4 days
🇫🇷France: 2-4 days
🇬🇷Greece: 6-8 days
🇮🇪Ireland: 3 days
🇮🇹Italy: 2-4 days
🇭🇷Croatia: 3-4 days
🇱🇻Latvia: 3-4 days
🇱🇹Lithuania: 3-4 days
🇱🇺Luxembourg: 2-4 days
🇲🇹Malta: 4-6 days
🇳🇱Netherlands: 2-4 days
🇦🇹Austria: 2-4 days
🇵🇱Poland: 2-3 days
🇵🇹Portugal: 4-5 days
🇷🇴Romania: 3-4 days
🇸🇪Sweden: 2-4 days
🇸🇰Slovakia: 2-3 days
🇸🇮Slovenia: 3 days
🇪🇸Spain: 4-5 days
🇨🇿Czech Republic: 2-4 days
🇭🇺Hungary: 2-4 days
🇨🇾 Cyprus: 3-11 days

Please note that these are the standard delivery times provided by our shipping partners, and no deliveries are made on Sundays or public holidays.

After you have completed the ordering process, you will automatically receive an order confirmation. Your order will then be processed immediately and shipped to you as quickly as possible.

If, in rare cases, you do not receive an order confirmation, please check your spam folder to make sure the confirmation hasn't ended up there. If you still can't find it, feel free to contact us directly via our contact form.

You will automatically receive an invoice with VAT shown as a PDF via email. This allows you to easily save it digitally or print it out.

Yes, if you're not exactly sure which color your loved one would like, giving a gift voucher from CALM ELEPHANT is ideal.

Here you can purchase one of our gift vouchers.

You will receive your gift voucher by email afterwards, so you can print it out or forward it. Alternatively, for even more personalization, you can write the voucher code we send you on your personal gift. Please pay close attention to uppercase and lowercase letters.

Our voucher codes have no expiration date and remain valid until the recipient chooses a product and enters the code during the checkout process.

Yes, you will automatically receive an email with your package's tracking number immediately after it has been shipped. You can use the link in this email to track your shipment in detail.

Our top priority is that our customers are completely happy and relaxed with our CALM ELEPHANT products. For this reason, we offer you both our 100% Satisfaction Guarantee and our 3-Year Warranty on the quality and workmanship of our products.

If something is not to your satisfaction, simply contact us via our contact form and we will find a quick and straightforward solution for you.

Not 100% satisfied with your purchase? No problem, just contact us via our contact form or send us an email at info@calmelephant.com. We will always find a customer-friendly solution, or you will receive a return label from us by email, which you can use to send the goods back.

For more details, please see here.

Your refund will be automatically processed within 14 days of receiving the return, credited to the original payment method you used.

We are very pleased that you are interested in giving your team a special treat. You can find more information on our business customers page.

Please feel free to contact us for a personalized offer via our contact form or by email at info@calmelephant.com.

Yes, please enter all your company details (especially the company name and your VAT ID) under “Billing Address” during the checkout process.

After placing your order, you will automatically receive a separate email with the invoice as a PDF once the order confirmation has been sent.